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Not long ago, a movie was released called “He’s Just Not That into You.” You may or may not have heard of this movie. Essentially it is a cautionary tale of dating rules and how to tell if someone is interested in dating. Guess what; sales is a lot like dating.
I can’t tell you how many times I would be coaching a sales person when they show me their records for a specific prospect and they have left over 20 voicemails with not one return phone call. Guess what? He’s just not that into you!
The sales process has a certain momentum that builds to the closed sale. Certainly there is a lot of variation of timing for different potential customers but the momentum is still there. It is very easy to tell if a prospect is “into” you and will eventually buy. The trick is to figure this out early and focus on these leads. Don’t waste your time chasing down prospects who will probably never buy from you.
Here’s how to tell if a prospect is “into” you:
1. They return your phone calls and / or emails. If you have built respect and rapport with your prospect, they will want to hear what you have to say. You must be prepared with powerful sales scripts and confidence. You still have to impress them with the unique selling proposition of your product or service. When you are successful at this, your prospect will be responsive and the sales momentum can be built.
2. They will set up the next “date” while they are still on a “date” with you. What do I mean by this? Well, here is where I see one of the biggest sales mistakes! Many of my clients will hang up the phone or leave a meeting with a prospect and say, “Okay, I will follow up with you in the next couple weeks or so.” While you are still in the meeting or on the phone, you should set up the next steps and a time and date to do so. If you don’t, you could go into the voicemail abyss. If the prospect will not set up the next time and date, they are probably not that interested.
3. They will tell you information about themselves. When a prospect is willing to answer questions about their goals, needs and challenges, they are telling you that they want your help. If they are unwilling to provide any information, they are not “into” you. You can even create a questionnaire of important qualifying information that will help you present your solution to them. If they answer these questions they are interested in your solution and you have positioned yourself as a trusted advisor.
How about those leads that don’t seem that “into” you? Well, play hard to get. I’m not kidding. Don’t just jump when they want you to. Your time is valuable as well. Don’t let your prospect treat you as if your time is not valuable. If they say, “Why don’t you just call me in a month?” Confirm that they are truly interested. You can even ask something like, “What will happen in the next month that you think you will be more interested in our solution?”
The bottom line is that any good sales relationship has a quid pro quo quality. If you are giving something of value to your prospect than in return your prospect is also giving you value as well. This is a more or less equal exchange of mutual respect, value of time and information. By creating these types of sales relationships, you will not only close more business but create better and more profitable customers.
Your success is our mission!
Sincerely,
Joanne
ph: 888.856.3185
fx: 415.663.4183
www.salessolutionsusa.comwww.breakthroughsalessystem.com
Did you know that 80% of sales people start pitching as soon as they get the prospect to answer the phone? Yuck! There is a better way.
Now many people tell me they do not want to have a pre-written and pre-rehearsed script because they are afraid they might sound like a robot. Believe it or not, not being prepared is why people will start pitching and not engaging their prospects. Why? Well, not being prepared ahead of time can cause a level of anxiety and when there is anxiety, there can be chatter.
The purpose of sales scripts is to present your unique selling proposition in a powerful way. But one of the most important reasons to know what you are going to say ahead of time is so you can listen to your prospect. When I am coaching people who are not prepared, I find that they are thinking about what they are going to say next rather than listening to the prospect and noticing important clues about what the prospect is thinking.
Here are some tips to creating your own sales scripts:
1. Don’t say, “How are you.” It sounds insincere and puts the prospect on guard. They may be thinking, “Oh no…a sales person.” Do you really care how they are anyway? Pleasantries are expected but be creative. Okay, this might sound dorky but I will say things like (with a slightly sarcastic tone), “Happy Monday.” Well, no one likes Mondays and most people will lighten up a little. The goal is to build rapport.
2. In your initial call, do not try to get out all the great information about your product or service. Let’s face it your prospect could care less about you or your company. You have literally interrupted their day. It is important to be brief. Introduce yourself and company quickly and get right to the point. “Hi this is [blank] from [blank]. We help our client [lower costs, increase leads, etc.] by providing [blank]. If we are able to do this for you, wouldn’t you be interested in learning more?” So simple. All you are trying to do is to find out if they are willing to explore their options with you.
3. Set an appointment for the next step in EVERY interaction. I can’t tell you how many times I have to remind my clients of this very important step. You should always set up the next step with a time and date for the appointment. This way you are not leaving voicemails ad infinitum. You will know how interested they are in moving forward in the sales process when they make a follow up appointment with you. If they won’t you may want to move on to pursue a more viable prospect.
4. Breakdown your value proposition into short benefit statements. These have to be from the prospects point of view. They should answer the prospect’s question, “What’s in it for me.” For example, if you say you have been in business for 15 years, so what? What does that mean to the prospect if they become your customer? Have at least 10 to 25 of these statements memorized and your “scripts” will sound more conversational rather than rehearsed.
What’s the bottom line? Being prepared will give you the advantage. Listening to your prospect is much more important than having a great pitch. Being prepared will help you quiet your mind and keep your trap shut. You will set yourself apart from trying to sell your prospect to being respected as a trusted advisor. You will be pleased how much easier it will be to close new business.
Your success is our mission!
Sincerely,
Joanne
ph: 888.856.3185
fx: 415.663.4183
www.salessolutionsusa.comwww.breakthroughsalessystem.com
In life and in business, we are often confronted with our feeling of self-worth. At times we may believe that we deserve success and other times it may seem like a pie in the sky goals never to be achieved. When we find ourselves not measuring up to society’s criteria for success our self-worth depreciates dramatically. The illusion of being successful and admired gives way to disillusionment and achievements that once nourished our souls fail to satisfy our appetites.
Whether you are part of a sales team or a business owner, self-worth is often tested in how we feel about sales. Sure there are those out there who by the shear will of their personality can push and persuade their prospects to close. But this can be like a house built on sand. I have seen where their sales success can be fleeting or not balanced throughout their whole life.
What I am talking about is authentic selling built upon feelings of self-worth and confidence in the ability to deliver results. In sales, there can be so much “rejection.” This is only the perception of the person who is selling. Rejection is not happening in sales. The prospect just may not be interested; that’s it. True self-worth comes from within and has nothing to do with outside influences and situation. It comes from realizing and knowing the source of your value and purpose.
Here are some ideas to help to build your self-worth while selling:
1. Forgive yourself for your perceived mistakes and disappointments. Correct what you can and move on! Nothing is permanent and anything can be fixed. Don’t get bogged down by events and situations. Make a choice to view the situation in a positive light and you will learn what is necessary from the event.
2. Know who you are and your purpose. If you truly know who you are, you will not be affected by other people’s perception of you. For example, if you are selling and someone hangs up on you, you will know that it has nothing to do with you. This will allow you to move on to the next opportunity with an open mind.
3. Seek out and build on your strengths you may not use. Knowing you have these strengths and utilizing them is a great confidence builder. Take chances and learn new skills. All the answers you need are out there; you only need to ask.
4. Create balance in your life. Since self-worth comes from within, working harder and longer hours is not what will create an increase in your self-worth. Discover the balance between your personal, family and professional life. Yes, this does get personal but this is what is necessary to authentically sell to your clients. They will sense your confidence.
Do we talk about self-worth enough in business or sales? I’m not sure but I do know that truly sustainable success is built upon an inner knowing I deserve my own vision of success. It may not look like your vision. But when I am on the outside as I am on the inside, I have built my house on rock.
Your success is our mission!
Sincerely,
Joanne
ph: 888.856.3185
fx: 415.663.4183
http://www.salessolutionsusa.com/
http://www.breakthroughsalessystem.com/
I know I’m in a business that many people gag when I tell them what I do. I can see it in the faces when I tell them that I provide sales consulting and training. Then when I tell them that I actually LOVE sales, they give me an even weirder look. I promise you. I’m not crazy.
In every country and in every moment, sales is happening whether you are in a bazaar in Turkey or the boardroom of a Fortune 100 company. So why do we despise or dismiss it so much. I have a saying which is, "If your business isn't selling, are you in business?" At the end of the day, the entire purpose of a business is to sell something.
So let's dispel some myths and get to the truth about sales.
1. You have to be aggressive and arrogant to close a sale.
False. I think this may be the number one reason why we despise sales. Somewhere along the line, someone has been too aggressive and we were turned off by that. It can be one bad sales experience that makes some people make a decision about all sales people. Without a doubt, being aggressive is one way to close the sale but it does not build long term relationships. In the new world of selling, it’s about building long term relationships with the right clients for your product or service. By focusing on this, you will build sustainable revenue streams with loyal customers.
2. Sales is all about playing golf and smoozing the potential customer.
False. Sales is not just about playing golf and having fun. I’ve heard employees not on the sales team think sales is all fun and games and may even have resentments about it. Selling does take skill and technique. It’s about building relationships not about entertaining people. It’s about communicating value in a powerful way that compels the potential customer to buy. The value needs to be communicated as it applies their needs and problems otherwise they will hear, “Blah blah blah.” Do this right and you will have a happy customer, golf or no golf.
3. If I sell someone, they may not like me.
False. Okay, at the risk of sounding sexist, this one may apply more to the women out there. Selling does not need to be an uncomfortable process. You can actually learn to enjoy it as I have. How can someone not like you if you are authentically listening to their needs and problems? How can they think you are being pushy if you are making sure your product or service is the right fit for them? When you shift the paradigm from chasing your potential clients to developing a relationship built on mutual respect, your new clients will love you.
4. Sales scripts will make me sound slick.
False. You have to be prepared. You have to know what is unique about your product or service. This starts by understanding your business from your mission and vision to developing your Unique Selling Proposition. I’m not suggesting that you write out an entire script that sounds like the callers trying to sell you long distance. Breakdown your services into bite sized benefit phrases. Then you can mix and match the phrases that meet the needs of your potential client. And if you have a sales team, you will want your entire team to know these phrases so they can present your solution consistently.
5. Using sales tactics is bad. My product / service will sell itself.
False. People have actually said this to me. They have completed all their marketing and now they are going to wait by the phone for the orders to come in. Oh how I wish that were true. Sales is necessary in every business. Yes, the internet has made it much easier to make a transaction without having direct contact with the customer but that is not the only person you will be selling to. You will need to sell your investors, partners, employees, etc.
Sales is critical to every business. Let’s set aside the couple of bad experiences and think of all the good ones we have had too. Every single thing around you right now is something that was sold to you, so sales can’t be all that bad. Shifting the sales paradigm can happen right now…with you.
Your success is our mission!
Sincerely,
Joanne
ph: 888.856.3185
fx: 415.663.4183
http://www.salessolutionsusa.com/http://www.breakthroughsalessystem.com/
I get asked this question all the time and have found that there are some consistent qualities of a great sales person in the new rules of business and selling. I was part of a panel discussion a couple weeks ago where there were differing opinions on the qualities of a great sales person. One person was convinced that hunger was the magic ingredient. His sales people were so persistent that they angered his clients and he got complaints about them. The close of the sale is only the beginning of the relationship. I believe it's important to start off on the right foot.
You must be able to:
1. Show them that you understand their needs or problems.
2. Communicate the value of your product or services to your prospect powerfully.
When you are able to do this, I have found that it is not necessary to call to the point of anger with your prospects.
There are new rules to selling which makes these qualities important in a great sales person.
1. Ability to listen
The ability to listen and not pitch is critical in modern selling techniques. Prospects do not care about your business, how long you have been in business or any of the fancy widgets you think is important. A prospect wants to know that you understand their needs and their problems. I heard a quote once that perfectly explains my point which is, "Listen to understand, not to respond." You want to listen for information or clues the customer is telling us, anything from their successes and obstacles, to stories about their children or hobbies. All this will help with the selling process. You also want to be listening for emotional clues about how they feel about your product or service or any fears they may have with moving forward.
2. Ability to empathize
Along with the ability to listen to your prospects, you will also want to be able to empathize with their needs and problems. This means that you are able to put yourself in their shoes and see your product or service through their eyes. This will help you present your value proposition base upon what’s important for them.
3. Have a strong desire to learn and be coachable
Some of the best sales people I have ever met are always ready to learn something new in sales and personal development. They understand that sales is always evolving and they want to improve their skills. They also do not take it personally when someone provides them with feedback or a better approach to their techniques. They are always open to new ideas, scripts and ways to improve their performance.
4. Have a positive attitude
Yes, we have all heard of this before. Now more than ever, this is critical. We all hear the media droning on and on about the problems in our economy. However business must go on! We cannot come to a standstill in our businesses because of these events. Let me put it this way too. Have you ever gotten a tele-marketing call from someone who sounds down and out? Does it inspire you to want to do business with that company? No. We must put our fears and problems aside to sound enthusiastic and energized. This will be attractive to your prospects and encourage them to want to build a relationship with you.
5. Care but not that much Now this is the secret to my sales success. If someone does not want to do business with you or even continue the sales discussion, there is no reason to take that personal. Not everyone is my customer. My job is to continue my search to find those businesses who are the right customer. When I take this approach, it is never personal. Also, I want to spend my time with the prospects that have the greatest chance of becoming a customer. To do this, I need to quickly brush off any rejection and move on to the next great new prospect who could turn into my great new customer.
Whether you have a sales team or you are selling your own products or services, these are skills that most of us have or can easily learn to foster.
Selling can be fun and by utilizing the skills above, it can also be easy.
Your success is our mission!
Warmly,
Joanne
ph: 888.856.3185
fx: 415.663.4183
www.salessolutionsusa.comhttp://www.breakthroughsalesystem.com/
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